Case study released on how Keiro Northwest Home Care uses iHealthHome mobile technology to offer affordable care at home
iHealthHome, in partnership with Keiro Northwest Home Care, released a case study detailing how the private duty agency uses mobile technology to manage operations and offer affordable, culturally sensitive services to seniors.
Titled How Keiro Northwest Home Care Launched from a Cell Phone, the case study profiles the Home Care division of Keiro Northwest, a Washington state based elder care group whose mission is to serve the large, fast-growing Asian Pacific demographic through an array of services. These services, in addition to home care, include Skilled Nursing, Adult Day Care, Rehabilitation, Community Education, Catering and Transportation.
“iHealthHome has been a big part of our success,” says Jake Colter, Keiro Northwest Home Care’s Director of Community Enrichment. “The software enables the family caregiver to be a key member of the care continuum – and the software’s focus is the client, not just the agency. As such, Keiro Northwest Home Care allows family members to have access to notes, while caregivers get their schedules online and administratively, everything can be done via mobile devices, I oversee the entire business and my field staff from my phone.”
Dew-Anne Langcaon, Co-Founder and CEO of iHealthHome, emphasizes that the mobile interface is not an afterthought. “Our system was designed with the caregiver working in the field in mind. Mobile phones are how we live our lives today, and the stresses of taking care of a senior at home can be greatly reduced when family members, caregivers and care managers can do what they need to do right on their phones, at any time.”